Cross-Industry / StrategyVoicing Team
Knowledge-Based Authentication in Voice AI
The verification question your agent asks is a risk decision, not a user experience decision.
6 min read
Read the note
What we measured.
Evaluations, architecture notes and comparisons, written with the method stated so the result can be checked.
ReadingAll2 notes
The collection01 / 02
- Cross-Industry / StrategyCross-Industry / Strategy
Why the industry set the authentication bar here
The verification question your agent asks is a risk decision, not a user experience decision.
Voicing Team
6 min read
Cross-Industry / StrategyVoicing Team
The Human in the Loop Is Not a Workaround
The most rigorous frameworks treat human judgment as a permanent part of the system.
4 min read
Read the note
Cross-Industry / StrategyHuman oversight is the standard, not a workaround
The most rigorous frameworks treat human judgment as a permanent part of the system.
Voicing Team
4 min read
Closing02 / 02
Bring one call type. Leave with an architecture.
Voicing
Voice infrastructure on the contact centre floor
A working session with an engineer who has deployed inside a bank’s perimeter. We map your telephony, data boundary and handoff rules, and tell you what we would not automate.