TelecommunicationsVoicing.ai Team
How Telmex Scaled Outbound Voice AI
A predictive dialer replaced by agents that hold a conversation in the first second of a call.
4 min read
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What changed when the calls were answered
Named deployments, the operational task each one carries, and the measured outcome where the customer has signed it.
ReadingAll2 case studies
The collection01 / 02
- TelecommunicationsTelecommunications
How Telmex scaled outbound collections on voice
A predictive dialer replaced by agents that hold a conversation in the first second of a call.
Voicing.ai Team
4 min read
FinanceVoicing.ai Team
The End of Routing Chaos at Equifax
A legacy menu replaced by an agent that hears the reason for the call before it routes anything.
5 min read
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FinanceThe end of routing chaos on the Equifax phone line
A legacy menu replaced by an agent that hears the reason for the call before it routes anything.
Voicing.ai Team
5 min read
Closing02 / 02
Bring one call type. Leave with an architecture.
Voicing
Voice infrastructure on the contact centre floor
A working session with an engineer who has deployed inside a bank’s perimeter. We map your telephony, data boundary and handoff rules, and tell you what we would not automate.