Booked, verified, and
confirmed before the call ends.
Appointment scheduling and benefits verification on one call. Booked against live availability, with benefits checked before the visit and the confirmation sent before the call ends.
- 01ClientsPhilips · Resmed
- 02The taskScheduling and benefits
- 03The callLive availability, checked coverage
- 04SystemsScheduling, payer benefits, notifications
- 05ProofWhat a scheduling build looks like
An illustrative call plays beside this headline. The agent offers the specialist’s live availability, verifies the benefits and the copay, books the Tuesday appointment and sends the confirmation before the call ends. A receipt of what the call changed prints at the end.
Who runs it in healthcare, and what they run.
A booked appointment is not the same as a kept one.
Scheduling against live availability, with benefits checked before the visit. A slot the payer will not cover becomes a cancellation, a rebooking and a call about a bill, so the coverage question belongs on the first call.
On the runtime, in one call
One call, on the runtime.
Nothing waits on hold. The benefits question is settled before the slot is held, and the record is written as the call ends.
Three steps, one callAvailability offered as it is
The scheduler is read live and the slots that exist are offered, not a callback.
Benefits checked, then booked
Coverage is confirmed with the payer before the slot is held, so the visit is kept.
Confirmed and recorded
The confirmation is sent, the copay noted, and the record written as the call ends.
Two systems answer while the caller waits.
Availability is offered as it stands, and the benefits are checked before the slot is taken. The copay is quoted as something checked, never as something guaranteed, and the confirmation is sent before the call ends.
Illustrative call, not a recording.
Customer
I need to see a specialist. Is Dr Rao available next week?
Booked Tue 10:30 · benefits verified · confirmation sent
Moment 1 of 6: Asks for a specialist, Telephony
The schedule is read where it lives.
Availability and benefits are read, the appointment is written, the confirmation is sent. Clinical questions are not answered by this agent at all, they are routed to a person by policy.
Step 1 of 6: The appointment line rings where it always has.
Systems
Epic, Oracle Cerner, Surescripts and HL7 FHIR R4, and whatever else you run.
Epic EHR
Cerner Millennium
HL7 FHIR R4
Surescripts
Coverage is checked before a slot is offered, so the call that books the visit is the call that settles the benefit question. Nothing clinical is decided by the agent.
System marks belong to their owners.
And it does not end here.
A documented API
Every action the agent takes, as a call.
An MCP server
Your tools, over the Model Context Protocol.
Webhooks
Events pushed to whatever listens.
Any system with an interface
Your own scheduling engine, same terms.
What it is held to.
Health information
Control audit
Data security
- Retention
Data retention
Five kinds of call, and how much of each the agent completed.
Figures from a named healthcare deployment are being verified for publication; ask us for the current ones.
What the agent completes, by interaction.
or better, in each of the five interaction types. The lowest of the five is triage and routing; the highest is post-visit follow-up.Healthcare deployments, as published; period on request.
- Appointment scheduling91%
- Prescription refills84%
- Status and results88%
- Triage and routing72%
- Post-visit follow-up95%
Completion rates as published by Voicing AI for healthcare deployments; deployment and period on request.Ask us for the report
Bring us one clinic’s appointment line.
Scheduling from a cited source
Book a review with the architects who would run it, not a sales call. We will read your call flow, name the systems it touches, and tell you what we would not automate. Then count the appointments a scheduler had to correct, and the visits that became a billing call because the cover was never checked.