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Every caller served in
their own language.

Multilingual support at carrier scale, in the caller’s own language. The same agent for every caller, Spanish in and Spanish out, handed to a person by policy when a call needs one.

Book a Demo Follow this call, step by step
  1. 01ClientsTelmex
  2. 02The task30 languages live, 60+ supported
  3. 03The callSpanish in, Spanish out
  4. 04SystemsNetwork status, billing, CRM
  5. 05ProofWhat a carrier build looks like

An illustrative call plays beside this headline. The caller speaks Spanish and the agent answers in Spanish, links the outage ticket, enrols the caller for updates and applies a credit for the day without service. A receipt of what the call changed prints at the end, with an English gloss under every spoken line.

Clients01 / 05

Who runs it in telecom, and what they run.

Telmex
  • 60% downaverage handling time, live scaling phase, 2026
  • 83%average resolution rate, live scaling phase, 2026

Healthcare and Telecom: multilingual support with Real-Time Translation, Spanish and English

Read the case studies

The task02 / 05

One support floor, as many languages as callers.

Outage, billing and account calls, answered in the caller’s own language. The same agent answers in Spanish and in English, so there is one queue rather than one per language, and the wait does not depend on which language a caller speaks.

On the runtime, in one call

One call, on the runtime.

One queue rather than one per language. The outage, the credit and the record all happen on the call the customer made.

30 languages live, 60+ supported

Answered in their language

The caller is answered in Spanish by the same agent that answers in English, with no transfer.

No transfer

Outage linked, updates on

The outage in their zone is read, the ticket is linked and the updates are switched on.

Ticket linked

Credit applied, both recorded

A day’s credit is applied to the bill, and the call is recorded in both languages.

Both languages
The call03 / 05

One language in, the same language out.

Translation happens inside the same runtime, so a change of language is not a transfer. Every turn on this page shows what was said and what it means, because that is what the record keeps.

Illustrative call, not a recording.

Customer

No tengo señal desde esta mañana.

I’ve had no signal since this morning.

Outage linked · credit applied · updates by SMS

Moment 1 of 6: No signal since this morning, Telephony

Systems04 / 05

One runtime, one queue, every language.

Network status and billing are read, the ticket and the credit are written, the CRM keeps the record. Real-Time Translation runs inside the same runtime, so a change of language never becomes a transfer.

One runtime, one queue, every language.Network status and billing are read, the ticket and the credit are written, the CRM keeps the record. Real-Time Translation runs inside the same runtime, so a change of language never becomes a transfer. The steps, in order: Your telephony, Voicing runtime, Real-Time Translation, Network status, Billing, CRM, A person, Call record.YourtelephonyOne queueVoicingruntimeIn your estateReal-TimeTranslationBoth directionsNetworkstatusRead: the outageBillingWrite: a creditCRMNote and consentA personCall recordBoth languagesIn your perimeterNothing leaves itTranslationNo transfer to switchBillingOne write: the creditA personPolicy decides handover

Step 1 of 6: The call lands in one queue, whatever language it is in.

Systems

ServiceNow, Oracle BRM, Amdocs and Ericsson, and whatever else you run.

One runtime, inside your perimeter

  • ServiceNow ITSM

  • Oracle BRM

  • Amdocs CRM

  • Ericsson Network Manager

The network answers for itself: zone status and planned work are read from the operations feed rather than guessed at, so the caller hears what the field already knows. The credit for the lost day is written once.

System marks belong to their owners.

And it does not end here.

  • A documented API

    Every action the agent takes, as a call.

  • An MCP server

    Your tools, over the Model Context Protocol.

  • Webhooks

    Events pushed to whatever listens.

  • Any system with an interface

    Your own OSS and BSS stack, same terms.

What it is held to.

  • CPNI, and the FCC rules

    Network privacy

  • Cardholder data

  • Data residency

    Audio residency

  • GDPR and CCPA

    Personal data

  • Control audit

Proof05 / 05

Two sets of figures, each with its scope.

  • $2.4Mannual savingsTier-one operators, over 500k inbound calls a month
  • 6 to 8CSAT points gainedThe same tier-one operator deployments
  • 1.6FTEs recovered per 100k callsThe same tier-one operator deployments

What changed across operators, before and after.

Five measurements, each with its before. Every row is an average across tier-one operator deployments on both sides of go-live, and no change is stated as a percentage because none was published.

  1. Average handle time6.4 min2.1 min
  2. First call resolution44%78%
  3. Cost per interaction$8.70$1.20
  4. CSAT score3.6 / 54.3 / 5
  5. Agent escalation rate82%19%

Averages across tier-one operator deployments, as published; results vary by baseline and call mix. 60% reduction in average handle time, Telmex deployment.Ask us for the report

Bring us the queue you cannot staff.

Two headset tiles joined by cables to a grid of language keys, with beads travelling along the caller’s cable.
Telecom

Support in the caller’s language

Book a review with the architects who would run it, not a sales call. We will read your call flow, name the systems it touches, and tell you what we would not automate. Then count the calls that lost the thread when the language changed, and the callers who had to repeat the problem to a second person.

Book a Demo

Request the security package