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Voicing Translate

Every caller, in their own language, with the team you have.

Voicing Translate is Voicing’s real-time translation for live conversations: on the phone, in the meeting and in the training room, in both directions, and the people keep the conversation.

Book a DemoSee how it runs
  • Voicing Translate
  • Desktop, telephony, rooms
  • Disclosure, then consent
Story01 / 12

The agent who has the answer takes the call.

Today a call in another language is routed away, an interpreter is conferenced in, or the caller waits; Voicing Translate lets the same agent conduct it, with both sides on record.

  1. One call, two languages

    Each side speaks its own; nothing changes.

  2. Routed away, or waiting

    The call goes elsewhere or the caller waits.

  3. The same agent, a new way

    The agent who has the answer runs the call.

  4. Both sides on record

    Transcript, recording, analysis and traces.

Two headset tiles joined by cables to a grid of language keys, with beads travelling along the caller’s cable.
  1. CallerSpeaks Spanish and hears Spanish, on their own phone.
  2. Voicing TranslateBoth legs of the call are translated inside the call, as each turn runs.
  3. AgentHears English and answers in English, on the agent’s own headset.
  4. In transitThe caller’s words on their way to be translated, one bead per phrase.
  5. RuntimeThe bridge runs on the Voicing runtime, in the deployment pattern you qualify.

Ask us for a bilingual call walkthrough

Illustrative scene, not a product capture

Capability 1 of 4: One call, two languages

Film02 / 12

One agent. The caller’s language. The same call.

An authored demonstration in Genesys: a duplicate charge handled by an agent working in English, with consent, handoff and after-call work on the platform the centre already runs.

  1. The requestCharged twice
  2. Consent firstThen translation
  3. TranslatingEach side’s own
  4. The voiceAgent’s choice
  5. Inject ChatTyped, delivered
  6. HandoffSummary travels
  7. New languagePortuguese now
  8. After-callReviewed first

Product demonstration with sample data

Desktop meetings03 / 12

The meeting stays the meeting. Everyone takes part.

An authored demonstration of the Voicing desktop app beside a meeting on macOS: audio routed first, translation started as its own step, a third person joining, and a transcript attributed by turn kept for the record.

 

Authored demonstration · Deployment example, not an endorsement · Product demonstration with sample data

  1. Route the meeting audioDevices first, then languages0:15
  2. Start translationA separate step, on purpose0:21
  3. English and SpanishBoth directions, turn by turn0:25
  4. A third voice joinsAttributed by turn, in Portuguese1:09
  5. English and GermanA delivery confirmed1:55
  6. Open AnalyticsThe session, while it is live2:38

Moment 1 of 6: Route the meeting audio

Language support04 / 12

30 languages live, 60+ supported.

The 30 below run on live client calls today, part of 60+ supported, custom on request.

  • Arabicar
  • Bulgarianbg
  • Chinesezh
  • Czechcs
  • Danishda
  • Dutchnl
  • Englishen
  • Estonianet
  • Finnishfi
  • Frenchfr
  • Germande
  • Greekel
  • Hungarianhu
  • Indonesianid
  • Italianit
  • Japaneseja
  • Koreanko
  • Latvianlv
  • Lithuanianlt
  • Norwegianno
  • Polishpl
  • Portuguesept
  • Romanianro
  • Russianru
  • Slovaksk
  • Sloveniansl
  • Spanishes
  • Swedishsv
  • Turkishtr
  • Ukrainianuk
Voicing Translate

Heard in the demonstrations on this page

30 languages live, 60+ supported, Real-Time Translation, 2026

Training rooms05 / 12

One session. Two listening languages. Questions come back.

An authored demonstration of the intended training-room experience: a trainer in English, learners listening in Spanish and in French, and a question asked back across languages. Per-listener output is in validation before it is offered generally.

 

Authored demonstration · Intended experience, in validation · Product demonstration with sample data

  1. Choose how you listenOne session, a language each0:07
  2. One lesson, each languageSpanish and French, at once0:20
  3. A question comes backAcross languages, both ways0:41
  4. A shared sessionA personal language for each1:02

Moment 1 of 4: Choose how you listen

How it runs06 / 12

One sentence, there and back.

The customer’s sentence goes through the engine to the agent in English; the answer takes the same path in reverse, on the same call.

One sentence, there and back.The customer’s sentence goes through the engine to the agent in English; the answer takes the same path in reverse, on the same call. The steps, in order: Customer, Recognise, translate, Voice for the agent, Agent, Recognise, translate, Voice for customer.CustomerSpeaks SpanishRecognise,translateInto EnglishVoice forthe agentAs the turn runsAgentIn EnglishRecognise,translateVoice forcustomerCarrier sideFrom SIP or your CCaaS.Policy exitBring a person in.No interpreter legOne call, not a relay.Agent sideOne language, both ways.TranscriptsBoth sides, by policy.

Three experiences07 / 12

Three experiences. One purpose.

Desktop meetings, contact-centre telephony and hosted rooms share a translation purpose; their controls and media paths differ, their recording policies too, and each is qualified on its own.

A desk handset on a blue-based tile and a headset on a sage-based tile, each cabled to a grid of language keys between them, with beads travelling both ways.

Illustrative scene, not a product capture

  • Desktop meetings

    The Voicing app beside the meeting: a checklist, a vendor call, a delivery confirmed.

    Watch the demonstration

  • Contact-centre telephony

    A bridge between caller and agent inside the centre’s own platform: billing, claims.

    Watch the demonstration

  • Hosted rooms and training

    Onboarding, product training, briefings and role-play practice, in one session.

    Watch the demonstration

Telephony agnostic is an architectural intent, adapted per platform. The support schedule at the foot of this page says what exists today and what remains to confirm.

Business impact08 / 12

Measured in your pilot, against your own baseline.

Six outcomes the product is built to move, each with the mechanism behind it and the measure a pilot takes before and after. No figure is quoted until yours is.

  • Shorter language waits

    The agent on the line takes the call; nobody waits for a colleague.

    The pilot measuresWait for callers in another language

  • Fewer language transfers

    Handoffs carry the translation and the summary; a transfer is a choice.

    The pilot measuresTransfers and repeat contacts

  • Less repetition

    Each side hears every turn in its own language; the transcript keeps it.

    The pilot measuresHandle time and turns repeated

  • Broader coverage

    One team serves every licensed language; more are added, not hired.

    The pilot measuresLanguages served per queue and shift

  • Lower after-call effort

    Summary, transcript and notes are drafted on the call, reviewed after.

    The pilot measuresAfter-call time and notes corrected

  • Training that lands

    Learners follow in their own language and ask back, in one session.

    The pilot measuresComprehension and tasks passed

A pilot establishes the baseline first: language-related wait, transfers, repeat contact, resolution, understanding and after-call effort, then measures the change alongside error severity and recovery.

Capabilities09 / 12

The person keeps the controls.

Eight controls the agent or attendee holds, each shown at the moment in the authored demonstrations where it is used on a real turn.

  1. Route, then translate

    Routing audio and translating are two steps.

  2. Disclosure, then consent

    Disclosure plays first; then translation.

  3. Switching language

    Switching language is not a new call.

  4. Voice and persona

    The voice is chosen; the meaning is not.

  5. Source-audio passthrough

    The original voice stays under, adjustable.

  6. Inject Chat

    Precise details, typed and delivered.

  7. Consult and transfer

    Summary and translation carry into handoff.

  8. After-call work

    Summary and transcript, reviewed first.

In the desktop app, the meeting’s audio devices are chosen first, then the languages, then translation is started as its own action.

Ask us for the desktop setup guide

Product demonstration with sample data

Capability 1 of 8: Route, then translate

Where it runs10 / 12

Where you decide it runs.

Voicing Translate deploys where you decide, hosted, hybrid or on your own infrastructure, with the boundary set before the pilot and the same controls in each.

  • Customer-controlled

    Runs inside your own perimeter. Audio and both transcripts stay where you keep them.

  • Hosted

    Voicing runs it: your tenancy, your region and your access policy, agreed first.

  • Hybrid

    Audio stays on your side; the translation service is reached through your gateway.

Proof11 / 12

Voicing TranslateTelecom

A recorded call in Amazon Connect, start to finish.

The supplied French-language recording, kept whole at its original pace with its original audio, contact numbers concealed.

Telmex

multilingual support with Real-Time Translation, Spanish and English, 2026

We publish outcomes when a customer’s pilot has measured them against its own baseline. Ask us for the pilot plan.

Read the case study: Telmex: multilingual support on one runtime.

A recorded call, played whole at its original pace with its original audio; contact numbers concealed; not a latency benchmark.

What exists today

Telephony agnostic is an architectural intent, adapted per platform, never a certified connector for every name in a film.

  1. 01Amazon Connect

    What exists today
    A supplied recorded call and onboarding material.
    What remains to confirm
    Publication rights and measured performance.

  2. 02Genesys

    What exists today
    A documented integration and an authored film.
    What remains to confirm
    Supported live transfer paths and acceptance results.

  3. 03Desktop meeting apps

    What exists today
    An audio-routing approach, inspected on macOS.
    What remains to confirm
    The operating-system matrix and tested configurations.

  4. 04Microsoft Teams telephony

    What exists today
    A desired extension.
    What remains to confirm
    Implementation.

  5. 05Avaya

    What exists today
    A desired extension.
    What remains to confirm
    Implementation.
Closing12 / 12

Bring one call type. Leave with an architecture.

A tile of language keys, lavender round a dark centre key, lifting off the ghost of the grid below it.
Real-Time Translation

Two languages on one live call

A working session with an engineer who has deployed inside a bank’s perimeter. We map your telephony, data boundary and handoff rules, and tell you what we would not automate.

Book a Demo