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Written for the people who run the floor.

Latency, handoff, containment and the parts of a voice deployment that only show up in production.

ReadingDeployment Execution1 articles
The collection01 / 02
Closing02 / 02

Bring one call type. Leave with an architecture.

An airport service desk at sunrise: a traveller with a suitcase at the counter, and an agent in a headset answering behind it.
Voicing

Voice infrastructure on the contact centre floor

A working session with an engineer who has deployed inside a bank’s perimeter. We map your telephony, data boundary and handoff rules, and tell you what we would not automate.

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