Real-Time TranslationVoicing Team
What Gets Lost When a Machine Translates a Frustrated Customer
Accurate words in a tonally dead voice leave an agent unable to read how the call is going.
9 min read
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Written for the people who run the floor.
Latency, handoff, containment and the parts of a voice deployment that only show up in production.
ReadingReal-Time Translation2 articles
The collection01 / 02
- Real-Time TranslationReal-Time Translation
What machine translation loses when a caller is angry
Accurate words in a tonally dead voice leave an agent unable to read how the call is going.
Voicing Team
9 min read
Real-Time TranslationVoicing Team
In the Call, Not Beside It
A bolt-on tool makes the agent the sync layer. A SIP architecture puts it inside the call.
9 min read
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Real-Time TranslationTranslation belongs in the media path, not beside it
A bolt-on tool makes the agent the sync layer. A SIP architecture puts it inside the call.
Voicing Team
9 min read
Closing02 / 02
Bring one call type. Leave with an architecture.
Voicing
Voice infrastructure on the contact centre floor
A working session with an engineer who has deployed inside a bank’s perimeter. We map your telephony, data boundary and handoff rules, and tell you what we would not automate.